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Is this a Natural Product?

Although Elim always tries to use an alternative natural active, MediHeel is not registered under Natural or Organic Products. It is a Medical Pedicure and the steps should be treated like any other Medi-Pedi.

What is the active ingredient in the Callus Removal Tonic?

Sodium and Potassium Hydroxide. It is an alkaline solution and it is therefore necessary to neutralize the skin after application.

Are the products safe for Diabetics?

Yes, all Elim Products are safe for Diabetics, Only clients suffering from Psoriasis, Eczema on the feet or clients using Re-acutan should not use the Callus Softening Tonic.

Can I use the products on my bleeding cracks?

Only avoid the Callus Softening Tonic when cracks are bleeding. All other products are safe to use.

Will there be a sensation?

There should be no sensation when using any of the MediHeel Products.

How do I apply the Callus Removal tonic?

There is an instruction video on Youtube and our website. Make sure you use only cotton wool. Alternatively ask your distributor for the Callus Softening Wipes for easy application.

Do I need gloves?

As this is a chemical and the PH of the product is high, you need to use gloves to protect your hands.

If I experience an allergic reaction or burning, what do I do?

Do not apply water immediately, but rather wash the feet with the neutralizer, keep this on for 2 minutes before rinsing with water. Apply the Neutralizer directly to skin.

Do I need Cling wrap when using the Callus Removal Tonic?

Wrapping the heels in cling wrap will intensify the process. This may be used for extreme cases of cracked heels but is not a requirement.

How long do I leave the Callus Removal Tonic on?

Between 10 and 15 minutes.

How often can a client come for a pedicure or Peel?

For new clients you can book them once a month, for severe cracked heels you can book a client for 3 peels with a 3 day interval inbetween. After a year of MediHeel Pedicures you will see your clients will need less Peeling

How often can a client come for a pedicure or Peel?

For new clients you can book them once a month, for severely cracked heels you can book a client for 3 peels with a 3-day interval in between. After a year of MediHeel Pedicures you will see your clients will need less Peeling

How long does the MEDIHEEL Pedicure take?

Depending on how long you spend on your massage, your MediHeel Pedicure should take approximately 60 minutes with a short massage and varnish. This can increase with gel applications or reflexology treatments.

Can the Peel be used on its own?

Yes, this is a great upseller for someone while receiving a facial mask, a manicure or a massage. We do not recommend using the Callus Softening Tonic as a Peel combined with other Pedicure Products. As a Peel, you apply the tonic, scrape, use the pumice, neutralize and apply Foot Perfector.

Can the Tonic be used on other parts of the foot?

Absolutely, because we all carry our weight differently, we all have different problem areas, you can place the cotton wool/wipe with tonic anywhere as long as it is underneath the foot. do not apply it to the ankles or top of the feet.

Can i start with the soak?

No MediHeel works best on a dry foot, if the client has foot odor or bacteria, you may use the Elim Sanitizer or wipe the foot with a warm compress. Ensure the foot is dry before starting the Pedicure.

Can I pour the neutralizer into the water to neutralize?

No this will dilute the Neutralizer and the affect will be compromised.

Can i replace the Pumice with my File and the Cotton with gauze?

We find the foot file is too fine and the gauze too thin and the process has been perfected and it is recommended that you stick to the recommended tools.


What makes the MEDIHAND Manicure different
from any other Manicure?

MediHand was specifically designed as a system to address issues in current offerings. The range was designed with UV blockers, anti-ageing and anti-pigmentation actives. It is not just a feel good product range, but a Scientifically designed system to help reverse pigmentation and ageing.

What is a nail Cleanser and how does it work?

We recommend that you use it like you use toothpaste on a toothbrush, daily to cleanse and whiten your nails. Brushed nails are stronger, cleaner and healthier.

What is the active ingredient that whitens the
nail in the Illuminating Nail Cleanser?

Sodium Hypochloride and natural Papain Enzyme.

What are the granules in the Hydro-Thermal

Bicarb of Soda was used to create granules. This doubles up as an exfoliator and a PH neutralizer of the skin.

What is the difference between the Ultra Rich
and the Age Reversal Hand Cream?

The Ultra Rich Hand Therapy is a hydrating cream that restores moisture to your skin. It brightens your skin and helps to fight the signs of ageing on your hands. It’s for the person that does not have age/ sun spots, but that wants to prevent pre-mature ageing or deal with lines and wrinkles on the hands. The Age Reversal Hand Cream is a treatment cream that helps reverse the signs of ageing on your hands and it helps to eliminate dark spots and the appearance of wrinkles and creates an even skin tone. It’s for the person that already has sun-damaged skin, to improve the overall look of the skin to a more youthful appearance.

What is the active ingredient in the Age Reversal
Hand Cream?

We used 22 ingredients, the most important being Bearberry & Niacinamide for skin lightening.

Will the cost of my current manicure increase?

It shouldn’t. Ask your representative to break down your costing and show you how you can offer an anti-ageing manicure for less. We also recommend that you stipulate on your menu that you offer the MediHand manicure.

What is the SPF of the product?

Your Age Reversal Hand Cream contains an SPF of 30. The Ultra Rich and Hydro- Thermal Exfoliant contain UV blockers.

What is the Illuminating Nail Cleanser?

Apart from being an antioxidant and anti-fungal for your nails, it has strong whitening effects and will leave the nail looking like it just had a French manicure. It also helps to remove stains from your nails and fingers, for example smoking stains. It also contains Hydrating agents to leave the nails and fingers healthy and hydrated. We encourage daily nail brushing with the Illuminating Nail Cleanser.

I have dark spots on my hands, what can I use?

The combination of the Hydro-Thermal Exfoliant, the Dark Spot Serum and the Age Reversal Hand Cream guarantees a spot-free skin. Use it continuously for a minimum of 28 days for permanent results.

Do I still offer my normal mani or how do I
incorporate the MEDIHAND manicure?

We suggest 3 manicures on your menu

• Express Mani

• Normal Mani

• MEDIHAND Anti-ageing Mani / MEDIHAND Deluxe Mani

What is the nail Trio?

It consists of three products,

• The Nail Hardener that can be used as a BaseCoat,

• The Express Dry that can be used as a Top Coat

• The Cuticle Remover.

How long must I use the Fungal Force before I
see a difference?

Use it twice daily on a clean nail bed. Use for at least a month.

What makes the Cuticle MD different from any
other Cuticle Oil?

It has a super formulation using 8 oils & 2 flower extracts in a Coconut Oil base. It cures, strengthens, protects, calms and hydrate the cuticles and nail.


What do you offer in the range?

We offer you 3 treatments. The first being a exfoliating polish, then a  choice between an Argan Body Oil and a Restorative Body Cream.

What is the difference between the exfoliating body polish and any other body exfoliator?

The Difference? We do not use sugar or salt in our scrubs, only Pearl Wax beads and the scrub contains no soap.

Can I use all three together?

No you will have to choose between the cream or the oil for your hydration.

Is it a non-sticky oil?

Absolutely, it is quickly absorbed and our promise is no oily residue on the skin.

What other oils did you add to your Argan Body Polish?

Argan Moroccon Oil, Calendula, Rose, Arnica and Vitamin A oils, Rosemary, jojoba, evening primrose, and  babassu palm oil

What makes it different from any other body oil.

Because it contains Alpha Bisobolol it is an anti-inflammatory and penetration enhancer. We combined all the best oils available to give you the maximum results.

Why Retinol in my Body oil?

Retinol is also hugely popular in skin care products because the skin naturally converts it to retinoic acid, which helps to stimulate collagen production, increase cellular rejuvenation, and decrease pore size, creating softer, smoother skin.

What is a restorative body cream and what makes it different?

Your Restorative cream will protect the skin from environmental pollution while plant extract and bio-minerals will firm the skin. It is an excellent moisturizer and contains powerful anti-inflammatory action.

Does it contain anti-cellulite ingredients?

Yes HEDERA HELIX,  This plant has great anti-fungal, anthelmintic, molluscicidal, anti-mutagenic as well as cellulite control properties and is included in our restorative body cream. The results will be firmer hydrated skin.